Refund policy

Return & Refund Policy

At Bellas Gift House, we want every gift to arrive beautifully and as expected. Because many of our products may be fulfilled by third-party suppliers and may include food, personal-care products, or other non-returnable items, return eligibility may vary by product.

If your order arrives damaged, defective, incorrect, or missing items, please contact us as soon as possible at customerservice@bellasgifthouse.com. Please include your order number and photos of the item and packaging so we can review the issue and work toward an appropriate resolution.

Please do not return any product without contacting us first. Return instructions and the appropriate return address, when applicable, will be provided after your request has been reviewed.

Non-Returnable Items

Certain products may not be eligible for return, including perishable food items, personalized or custom products, opened personal-care items, gift cards, and other products that cannot be resold for health, safety, or hygiene reasons.

Cancellations

Because orders may begin processing shortly after they are placed, cancellations are not guaranteed. Please contact us as soon as possible if you need to request a cancellation.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.

Questions about an order or return can be sent to  customerservice@bellasgifthouse.com.

This policy may be updated as our product offerings and fulfillment partners change.